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    FREQUENTLY ASKED QUESTIONS

    Unable to launch Outlook.

    Encountering the "Cannot Start Microsoft Office Outlook" error? No worries, this guide offers comprehensive solutions for resolving issues with Outlook not opening.

    Users often face errors preventing the launch of Outlook, depriving them of access to emails, calendars, and notes. This guide focuses on addressing the "Cannot start Microsoft Outlook. Cannot open the Outlook window. The set of folders cannot be opened." error with effective fixes applicable to most users.

    Causes of this error include file corruption in the Outlook profile (.xml) or running Outlook in Compatibility mode. Regardless of the cause, troubleshooting is essential.

    Before proceeding, ensure administrative permissions if necessary.

    1. Repair Navigation Pane Configuration:
    - Press Windows + R, type "outlook.exe /resetnavpane" and hit Enter.
    - If the error persists, manually delete the Navigation Pane configuration file:
    - Press Windows + R, type "%appdata%\Microsoft\Outlook" and hit Enter.
    - Locate and delete "Outlook.xml."
    - Launch Outlook again.

    2. Repair Outlook Files:
    - Navigate to:
    - For 32-bit: C:\Program Files\Microsoft Office\(Your Office version)
    - For 64-bit: C:\Program Files x86\Microsoft Office\(Your Office version)
    - Right-click SCANPST.EXE, select Open.
    - Browse to the Outlook data folder, select Outlook.pst, and start the repair process.

    3. Create a New Outlook Profile:
    - Press Windows + R, type "control," and hit OK.
    - Go to Mail (MS Outlook), select Show profiles.
    - Click Add..., fill in details for a new profile, set it as default, and check if Outlook opens.

    4. Turn off Compatibility Mode:
    - Navigate to Outlook installation folder.
    - Right-click OUTLOOK.EXE, select Properties.
    - Go to Compatibility tab, uncheck "Run this program in compatibility mode for."
    - Apply changes and try opening Outlook again.

    5. Start Outlook in Safe Mode:
    - Hold Ctrl while opening Outlook.
    - Click Yes when prompted to start in Safe Mode.
    - If Outlook opens, identify and remove problematic add-ins.

    Following these steps should resolve the Outlook error and restore normal functionality.

    Where can I view my sales receipt?

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    How can I return an item?

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    Will you restock items indicated as “out of stock?”

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    Where can I ship my order?

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